Returns, Refunds & Complaints – Flowers Walworth
Our Fresh Flowers Guarantee in Walworth
As a trusted local florist, Flowers Walworth is passionate about bringing vibrant, long-lasting fresh flowers to households and businesses in the Walworth area. We take pride in sourcing quality blooms and meticulous care in every arrangement, ensuring our customers receive stunning displays every time. Our fresh flowers guarantee is our promise that your floral gift will arrive bright and beautiful, enhancing every occasion with natural splendour.
Damaged-On-Arrival Policy
Your satisfaction is our top priority. In the rare event that your flowers arrive damaged or not as expected, please contact our team on the same day as delivery or within 24 hours. Provide your order details and, if possible, photographs of the damage. We will promptly assess your case and work towards a solution, because your delight in our flowers matters most.
Freshness Window Guarantee
Flowers Walworth guarantees the freshness of our floral arrangements for a minimum of five days from the time of delivery, provided that flowers are cared for according to our care instructions included with every order. If you find that your flowers do not meet this standard of freshness, and you have followed the care guidance, please reach out within the five-day window.
Refund & Replacement Options
Should your flowers arrive damaged, wilted, or fail to meet our freshness guarantee, we offer both refund and replacement options. Depending on your preference and product availability, you may choose:
- A full or partial refund to your original payment method
- A fresh replacement bouquet of similar value and design delivered at the earliest opportunity
Our team will notify you of the resolution and keep you informed throughout the process. Our goal is to earn your satisfaction every time you order from us.
How to Make a Complaint
If you are ever dissatisfied with any part of your experience with Flowers Walworth, we welcome your feedback and are committed to addressing your concerns. To make a complaint, please contact us with your order details and a description of the issue. We kindly ask you to reach out as soon as possible—especially for issues related to flower quality, so we can resolve matters quickly and effectively.
Each complaint is handled with urgency and respect. A dedicated team member will review your case, contact you for any additional information, and work hard to put things right. We value all feedback, as it helps us continually improve our service.
Trusted Local Service for Walworth
When you choose Flowers Walworth, you are supporting a dedicated Walworth business rooted in the local community. We are honoured to serve our neighbours—both homes and local companies—with fresh flowers and reliable customer support. Thank you for trusting us to add floral beauty to your special days. Please don’t hesitate to let us know how we can make your ordering experience even better.
