Walworth Flower Delivery Terms & Conditions

Introduction

These Terms and Conditions (“Terms”) apply to all online flower delivery orders placed with Flowers Walworth via our e-commerce website by customers located in Walworth and surrounding areas. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. Please read them carefully before using our website or purchasing any products from us.

Definitions

In these Terms:

• "We", "us", "our" refers to Flowers Walworth, the business providing the online flower delivery service.
• "You", "your", "customer" refers to the person or entity placing an order with us.
• "Website" refers to our official online flower delivery platform for Walworth.
• "Products" refers to flowers, plants, bouquets, arrangements, and any related goods offered by us.

These Terms are intended to cover online transactions for customers throughout Walworth and the surrounding areas.

Order Process

You can place orders for flower delivery in Walworth through our website by selecting your desired products, adding them to your basket, providing recipient and delivery details, and completing checkout. All orders are subject to acceptance and availability.

After an order is placed, you will receive an order confirmation via the website or by your provided contact method confirming the details of your order. Please review your order summary carefully and notify us promptly of any errors. The contract for the sale and delivery of flowers between you and Flowers Walworth only becomes binding when we send you a dispatch confirmation.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Product unavailability
• Suspected fraud
• Incomplete or inaccurate information
• Our inability to fulfil your requested delivery date or location

If we are unable to accept your order, we will notify you as soon as possible and decline or refund any payment taken.

Product Availability & Substitution Policy

The availability of flowers, plants, and decorative items may vary depending on the season and market conditions. If any part of your chosen arrangement is unavailable, we reserve the right to substitute it with a similar item of equal or higher value and quality, ensuring the overall theme and color palette are maintained. We will make reasonable efforts to contact you should major substitutions be required.

Prices & Payments

All prices are inclusive of VAT (where applicable) and are quoted in GBP (£). Delivery charges are stated separately at checkout prior to payment. Occasionally, price changes may occur; in these instances, you will pay the price quoted at the time the order was placed.

We accept payment by major UK debit and credit cards, and where applicable, other listed online payment methods (such as Apple Pay or Google Pay, if available on the website). Payment must be made in full at the time of ordering; we cannot process or dispatch any order until payment is received and confirmed.

By submitting your payment details, you warrant that you are authorized to use the payment method presented and that sufficient funds are available.

Delivery Policy

Flowers Walworth offers delivery to Walworth and surrounding areas as indicated on our website. Please ensure the delivery address and recipient details you provide are accurate and complete. We cannot be held liable for failed or delayed deliveries due to incorrect or incomplete information.

We aim to deliver on your chosen date, but please be aware that delivery times are not guaranteed and may be affected by factors beyond our control, such as adverse weather or traffic conditions. Where same-day or next-day delivery is offered, this may be subject to cut-off times and product availability.

In the event that the recipient is not available at the specified delivery address, we will follow delivery instructions provided (such as leaving with a neighbour or in a safe place where appropriate). If no instructions are provided, the flowers may be returned to our premises and we will attempt to contact you to rearrange delivery. Re-delivery may incur additional charges.

Click and Collect

Where click and collect services are offered, you will be notified when your order is ready for collection at our Walworth premises. Orders must be collected within the stated time frame; otherwise, flowers may deteriorate, and we are not responsible for any loss of quality due to late collection.

Cancellations and Amendments

You have the right to cancel or amend your order and receive a full refund provided you give us reasonable advance notice—typically a minimum of 24 hours before the scheduled delivery or collection date. To cancel or change your order, please contact us using the contact information provided on our website (not included here by request).

Where cancellations or changes are requested with less than 24 hours' notice, or after the order has already been prepared or dispatched, we reserve the right to withhold a proportion of the purchase price to reflect costs incurred. Custom or bespoke orders may be non-refundable once creation has commenced.

Your statutory rights under UK law are not affected by these provisions.

Returns, Refunds & Complaints

Due to the perishable nature of flowers, returns are generally not accepted except where flowers are received in a damaged or unsatisfactory condition. If you are not satisfied with your flowers, please notify us within 24 hours of delivery. We may require photographic evidence and a description of the issue.

Where complaints are upheld, remedies may include a replacement, partial refund, or full refund, at our sole discretion. Refunds, if issued, will be processed to your original payment method within 7 working days.

Customer Responsibilities

By ordering from Flowers Walworth, you confirm that you are at least 18 years old, capable of entering into a legally binding contract, and that you will use our services in accordance with all applicable laws. You also agree to ensure that intended recipients are not under any legal restriction to receive flowers or plants (e.g., hospital wards or certain public buildings may prohibit flower deliveries).

Liability

Flowers Walworth will use reasonable care and skill in providing flowers and delivery services. However, except as required by law, we do not accept liability for:

• Loss or damage arising from circumstances beyond our reasonable control
• Indirect or consequential losses
• Allergies or reactions to flowers and plants (please specify any known allergies before ordering)

Our total liability to you for any claim arising out of or relating to any purchase shall not exceed the price paid for the order in question.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot legally be excluded under UK law.

Intellectual Property

All content and material on our website, including photographs, text, graphics, logos, and product designs, are owned by or licensed to Flowers Walworth and are protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

Privacy Policy

When you place an order, your personal data is collected, stored, and processed in accordance with our Privacy Policy. We comply with the UK Data Protection Act and General Data Protection Regulation (GDPR). Please review our Privacy Policy on our website for details about how we use and protect your information.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms at any time without prior notice. Changes will take effect once posted on our website. It is your responsibility to review these Terms periodically for any updates. Continued use of our website or services after changes constitutes your acceptance of the revised Terms.

Governing Law & Jurisdiction

These Terms and any disputes arising under them are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire Agreement

These Terms set out the entire agreement between you and Flowers Walworth for the sale and delivery of flowers, overriding any prior agreements or understandings. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Contact Information

For any questions relating to these Terms, your order, or our services, please use the contact form or details as provided on our website. We are happy to assist customers across Walworth and the surrounding areas with any queries.

Note: These terms are intended for customers ordering flower delivery in Walworth and nearby regions. Please ensure you have read and understood these conditions before placing an order with Flowers Walworth.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Walworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Walworth.

For assistance with orders, returns or account queries, please fill out the Contact Us form.